FAQ

Frequently asked questions

Can't find your answer? Contact us and we'll get back to you within 1–2 business days.

Orders & shipping

Ordering a multi-pack? Your towels may ship in separate packages and arrive a few days apart. Each package has its own tracking.

Where do you ship?
We ship to the United States, Canada and Australia.

How long does delivery take?
Orders are processed within 1–3 business days and delivered in 12–20 business days after that. Delivery times can be longer during holidays.

How much is shipping?
Standard tracked shipping is free on every order. Prices are in US dollars (USD); if your card is in another currency, your bank converts the amount.

How do I track my order?
You'll receive a tracking link by email once the carrier scans your package. You can also check it anytime on our Track your order page. Tracking can take a few days to show the first update.

Can I change or cancel my order?
Yes, if it hasn't shipped yet. Email us with your order number as soon as possible and we'll do our best.

Returns & refunds

What is your return policy?
You can request a return within 30 days of delivery. Contact us first and we'll send you the return instructions. Full details are in our Refund Policy.

My item arrived damaged or wrong. What do I do?
Email us within 7 days of delivery with your order number and a photo of the item. We'll send a replacement or a refund, at no cost to you.

When will I get my refund?
Once your return is approved, the refund goes to your original payment method within 10 business days. Your bank may take a few extra days to show it.

Payment & bundles

Which payment methods do you accept?
Visa, Mastercard, American Express, Discover, PayPal, Apple Pay and Google Pay. Payments are processed securely at checkout; we never see your full card details.

How do bundle discounts work?
Choose a bundle on the product page and the discount is applied automatically in your cart.

Product

How do I wash the GlassCloth?
Machine wash at up to 104°F (40°C). Skip fabric softener and bleach, and air dry or tumble dry on low.