Refund policy

30-Day "Love It or Your Money Back" Guarantee
We want you to love your GlassCloth. If you're not happy with it for any reason, contact us within 30 days of delivery and we'll refund you. This guarantee applies to every order, in every country we ship to: the United States, Canada and Australia.

How to request a refund
Email us at suporthomelumena@gmail.com with your order number and a short note about the issue. We reply within 1–2 business days.

No need to send it back
For most requests, you don't have to return the product. Once your refund is approved, you can keep or donate the item. If we ever need the item back, we'll tell you and cover the return shipping.

Damaged, defective or wrong item
If your order arrives damaged, defective or isn't what you ordered, email us within 7 days of delivery with a photo, and we'll send a free replacement or a full refund, whichever you prefer.

Refunds
Approved refunds go back to your original payment method within 5–10 business days. Your bank may need a few extra days to post it. If you haven't received it after 15 business days, please email us.

Promotions
Items bought with our Buy 1, Get 1 Free offer or other promotions are fully covered by this guarantee.

Order cancellations
You can cancel your order free of charge before it ships. Email us as soon as possible.

Your legal rights
This guarantee is in addition to your rights under local consumer law, including the Australian Consumer Law. Nothing in this policy limits those rights.

Questions?
Email us at suporthomelumena@gmail.com and we'll be happy to help.